3700 Privacy Policy — User Information Protection
Your privacy is a top priority at 3700. This document explains what information we collect when you use the platform, how it is used, how we protect it, and your rights as a user in Malaysia. Please read this policy carefully before registering or using any of our services.
This policy applies to all 3700 platform users and may be updated from time to time.
What Information Do We Collect?
Account & Personal Information
When you register on the 3700 platform, we collect information you provide directly, including:
- Full name as shown on official documents.
- An active Malaysian mobile number.
- The username and password chosen during registration.
- Malaysian bank account details for the purpose of deposits and withdrawals in Ringgit Malaysia (RM / MYR).
Device, Browser & Usage Data
We also collect information automatically when you access the platform, including:
- Device type and operating system (Android, iOS, or desktop).
- Web browser type (Chrome, Safari, etc.).
- IP address and country of access.
- Pages visited, time of visit, and actions taken on the platform.
- Log data including the date, time, and type of requests sent to our servers.
Financial Transaction Information
For the purpose of processing deposits and withdrawals, we record your transaction history including amounts in RM, payment method used (FPX or Maybank2u), transaction date and time, and processing status. Full bank card numbers are not stored in 3700's systems — all payments are processed through encrypted payment gateways.
Contents of This Policy
- Information We Collect
- Purpose of Data Use
- Cookies & Tracking
- Security & Storage
- User Rights
- Policy Changes & Contact Us
How Do We Use Your Information?
Your personal information is used to create and verify your account, process login requests, and ensure each session is legitimate. It also allows us to identify you in the event of a password recovery request or account issue.
Transaction data is used to process deposits and withdrawals in RM, verify payments via FPX and Maybank2u, and maintain accurate financial records for your reference and security monitoring purposes.
Device data and usage logs help us detect suspicious activity, prevent unauthorised access, and protect your account from misuse. This is part of 3700's commitment to user security.
Non-identifying usage data is aggregated to help us understand how users interact with the platform, identify areas for improvement, and ensure the experience for Malaysian users is continuously enhanced.
Cookie Usage & Session Tracking
What Are Cookies?
Cookies are small data files stored in your browser when you visit the 3700 platform. They help us recognise you when you return, maintain your login session, and remember certain preferences such as your chosen language.
Types of Cookies Used
- Session cookies: Active for the duration of your session and deleted when you close your browser.
- Preference cookies: Stores certain settings such as interface language (Bahasa Malaysia).
- Security cookies: Used to verify session identity and prevent fraudulent requests.
How to Manage Cookies
You can manage or delete cookies through your browser settings. Please note that deleting session cookies may require you to log in again, and some platform features may be affected. 3700 does not use third-party cookies for advertising purposes.
How Is Your Data Stored & Protected?
Encryption & Technical Security
All data transmitted between your device and 3700's servers is protected with industry-standard SSL (Secure Socket Layer) encryption. This means your personal information, login credentials, and transaction details cannot be read by third parties while in transit. Your password is stored as a hash that cannot be reversed — even by our internal staff.
Data Storage & Retention Period
Account information is retained for as long as your account remains active. Transaction history is kept for as long as required for security monitoring and internal compliance purposes. When an account is closed at the user's request, personal data will be deleted within the stipulated timeframe, unless there is a legal requirement or unresolved dispute that necessitates retaining those records.
Information Sharing with Third Parties
3700 does not sell, rent, or share users' personal information with third parties for commercial purposes. Your information may only be shared with payment service providers (such as FPX) that are directly involved in processing your transactions, and only the information necessary for that transaction is shared. All such service providers are bound by strict confidentiality obligations.
Security Measures Summary
- SSL encryption for all connections
- Passwords are stored in hashed form
- Unusual login activity monitoring
- Full bank card numbers are never stored
- Payments processed through secure gateways
- No data sharing for advertising purposes
Your Rights as a User
As a 3700 platform user, you have the following rights regarding your personal data.
You have the right to request a copy of the personal information we hold on your account. Requests can be submitted via our customer support email and will be processed within a reasonable timeframe.
If any personal information stored on the 3700 platform is inaccurate or outdated, you have the right to request a correction. Please contact customer support and include supporting proof of the correct information.
You may request account closure and deletion of your personal data. Such requests will be processed subject to the condition that there are no active balances or unresolved transaction issues in the account.
Policy Changes & How to Contact Us
Privacy Policy Updates
3700 reserves the right to update this Privacy Policy from time to time in response to changes in technology, legal requirements, or platform operations. Any changes will be posted on this page with a revised update date. Users are advised to check this page periodically. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data on the 3700 platform, please contact our support team by email at: [email protected]. All communications are handled in Bahasa Melayu. For general questions about account and platform usage, you may also refer to our FAQ section us.